Courier companies FedEx and UPS announced that mail delivery could be disrupted by the major winter storm hitting the United States after key distribution centers were affected by severe weather conditions.
On Friday, FedEx posted a statement on its website warning those who used its Express service that the guaranteed delivery date of December 26 may not be met after hubs in Memphis and Indianapolis experienced “substantial” weather disruptions.
The shipping company said steps have been taken to lessen any impact on delivery, but the safety of its team members is the “number one priority.”
“We recognize the importance of deliveries this holiday weekend and are committed to providing the best service we can by implementing contingency measures where it is safe and possible to do so,” the statement said.
FedEx recommended keeping up with its service alerts page for updates in addition to tracking shipments.
The company reminded customers that shipments delayed “due to inclement weather are not eligible for a refund or credit under the money-back guarantee policy.”
UPS issued a similar statement announcing that the weather affected its air and ground service, specifically at the Louisville, Kentucky and Rockford, Illinois hubs.
“We will work to ensure the safety of our employees while minimizing the effects on the service. Contingency plans are in place to help ensure shipments reach their final destinations as soon as conditions allow,” the statement read.
The parcel service encouraged customers to keep up with the status of shipments on its website.
UPS also said that the UPS service guarantee does not apply to shipments affected by the weather-related outage.
FOX Weather reported that more than 150 million Americans were under some form of winter weather alert Friday morning. The weather also significantly affected transportation across the country with more than 26,000 airline delays and 5,927 cancellations, and dozens of routes canceled via Amtrak and Greyhound.
The US Postal Service did not have additional information related to the winter storm's impacts as of Saturday morning.